Our Reviews

Exc

Great same service

Good deal for the truck. Salesman not so good- didn’t even do a delivery after we came out of the business office. Walked me to the truck and handed me the keys. On top of, had someone else in the office so I had to wait to even get the keys. Very unprofessional of the sales rep

Tina is a great service advisor and makes things as easy as possible for me. I feel confident my car is getting the best service possible.

very good, Kevin was easy to work with.

my experience was very good. Andrew met me as I came up the steps and immediately showed me what was available in the vehicle I asked about and let me drive it. Finalizing the sale went well.

Excellent experience, very grateful to Lisa and the entire team of mechanics,

Again a perfect visit, i knew exactly to price going in and love them not trying to up sell me!

Time frame given, close to being fulfilled. What I asked to be checked was.

My experience was fast and professional.

I had oil change and tire rotation with a nail in one tire. I purchased 2 new tires and was not given an option to take the extra tire with me. I could use that as a back up being one of m tires had a plug. I felt that I should not have been charged for a rotation being I purchased 2 new tires.

I went in for my filter and oil change. Everything was done without any problems. I was taken on time and didn’t have to wait long.

Excellent service and timely schedule.

Seamless

great salesman and customer service

Both my front doors were not locking. They had to replace the actuator, and from what I was told the actuator on the passenger was suppose to fix the driver door as well. The passenger side seems to be fixed now but after about a week the driver door is not locking again.

Very friendly and quick service

Lori is wonderful to work with and everyone else I came in contact with was very nice.

The appointment was easy to make and was done in a timely manner.

Lisa was very helpful

Seem less process as always.

Excellent service , warm welcome !!

Lisa is AMAZING!!!!

Richard was friendly, professional and a pleasure to deal with. First oil change and everything went great!

I had a flat tire and needed an emergency repair - John and his team got me right in, found out I had a warranty, and got my tire replaced all in the same afternoon! Quality service - efficient - and friendly ! Thanks so much!

On time

Good customer support

Very knowledgeable, professional, and personable

I had my car serviced after an incident I had that was covered under warranty and my service manager Lisa as always was professional , attentive and she kept me informed through the whole process .

Horrribke experience !!’ All around will never be coming back to this dealership again!! Money hungry thief’s they do not inform you of the charges properly until then end they want to steal your money

For the service, it’s amazing

John was great!

Diagnosed problem quickly

Our purchase was one of the quickest and easiest we have experienced with any dealership. Our understanding is that Harvey (salesman) was really new but he was very professional and if he didn't know the answer to our question he admitted it and found out the answer. He made the experience very pleasurable.

Ot was a good experience, Prompt and courteous.

Great service. Made a warranty inquiry while having the car serviced and they were able to address and repair same day

No pressure sales!

Service sign in process efficient and friendly. Service completed within time frame. All good

Great service thank you for your expertise!

Customer Service was excellent upon arrival. My only complaint was we were in the waiting room 2 1/2 hours without anyone coming in to check on us and explaining the long wait. We were having a routine oil change and safety check. Maybe it was the rotation of tires or investigating why the back of the passengers seat didn't move but it would have been nice for an explanation.

Excellent customer service

Simple, no fuss transaction. Thank you

Great job John in service dept. Thank you service department.

Lisa….. in service ….. Is Such An Asset To Your Company! I appreciate our long time relationship. She has alway been kind to me & her professionalism is a “Breath of Fresh Air”…! Sue Morgan

Excellent service.

Honestly it wasn’t a great experience. While I did bring my car in for emergency tire replacement there was also a check engine light on. The text message saying my car was being worked on was gret, unfortunately that was the highlight. Yhe next day Friday I called and was told a part had to be ordered (for) Monday)that was fine however I needed a rental. I-was told Enterprise would contact me. At 2:I called to say I hadn’t heard. No one take my cal so I email also. At 3:00 I called again no answer. 3:40 called again and was rudely answered with yelling please hold nd phone slammed so I hung up. Proceeded to call Service Manager he was helpful and knew about my situation, he said I should contact Enterprise they’ve phone never got answered so at 4::45 I showed up at their office. They had no GM car so I had to wait until Saturday which was ok. Late Monday I emailed for status and was told part ws not received and didn’t know when it was coming in. Ok, Then Tuesday no communication. At 5:10 received message car was ready for pick up. Bottom line I feel I was very patient and if the tect portal was kept up to date a lot of stress on both the service person and myself could have been avoided. My complaint is about communication I understand completely that people are busy with many things and service request and phone calls. It is very inefficient to communicate this way I felt I had to call back and I know it was frustrating for everyone involved. I am a Veteran and very business savvy now retired. The text or email system should be used more efficiently to avoid a lot of stress, especially on Fridays when shop closes 5:00pm. Unfortunately I probably won’t use Roger Dean other than warranty service. Thanks

Smooth from start to finish-thank you!

John called and suggested that I could come at 9am and within an hour got the service done. Great people working in the customer service department. Thank you!

Excellent Service. Staff is processional and friendly.

I had a new tire put on my truck on the way home it came up that there was not enough air put in the tire it was 37 pounds under it showed when I got home I had to put air in the tire I could of had a blow out which could of cause more problems like damage to my truck

Ultimately, my experience was good, the repair was made in a reasonable amount of time once the part was available for the tech to do the work. But, I wish the scheduling was better because on the day I made the appointment for the initial diagnosis, I waited six hours past the appointment time for the car to be looked at. I now know there is only one EV Tech, but it seems he could be better scheduled so that I could have arrived closer to when he could view the car, like at a doctor's office.

Fast and easy to deal with. I'm pleased to visit that place. Thanksss

Thanks Lisa!!!

Oil change,& tire rotation, air filter didn’t took very long as promised and job well done.

The problem has not been completely resolved. We will need to contact the service department again.

Quickest oil change/tire rotation I've ever gotten from a dealership. Will definitely be back

Process was smooth. I quickly got checked in. The oil was changed, tires rotated and software update completed. Everybody there was courteous and professional. It took a little longer than I was hoping for but I had a crossword puzzle to work on so the time went by pretty quickly.

Lisa is outstanding.

Everything went fine in a timely manner.

Quick and easy service.

Found problem with tire sensors and completed repairs quickly

Fast very fair and upfront pleasant experience

Our experience at Roger Dean Chevrolet was exceptional.all of the staff were very friendly and professional and answered all of our questions and concerns and very knowledgeable our Salesmen Matthew A.Smith and Sales Manager special thanks we love our Malibu RS 2025

From start to finish, Brent was more than accommodating on all aspects of the 2025 High Country truck purchase. The process of buying a vehicle is all encompassing and Brent was efficient, knowledgeable, and professional during the entire process. Happy Purchase for a All involved!

Service was quicker than I expected and, as always, my service consultant, John, was welcoming.

fast service

John was so helpful. Thank you so much

Checked in right away, service was performed very quickly and on my way!

Everything was good and Harvey was our salesman, he helps us to make the transaction smooth and we are very happy.

Changed out defective tire sensor. This was second one - last month did the first on and was told that some sensors were about to fail. In and out in 1.5 hrs

Every thing went ok

In and out maintenance usually quicker than I expect.

Wonderful! Customer service and efficient.

Let me first give a very brief background on myself. I am 66 years old. Being a family man and also in business since 1981 I have purchased many vehicles for both my business uses and also family members including a grandson. Normally these purchases are stressful at the very least, moderate to disasters. Rodger Dean Chevrolet has changed my entire vehicle purchase experience and thought process of every aspect involved. From the salesman Dennis O'Hara, and his right hand man Andy Koralewicz whom completed the process making sure all the T's were crossed and I's dotted. Putting their completely thorough purchase aside I'd also commend the normal after salesman that normally strong arms a customer at other dealers to purchase dealer added options extending the out the door price. He was completely honest and did not insist making me uncomfortable. Although he did in fact go over every dealer (we will call it bling) bling giving me a thumb drive to review my options after my over 200 mile journey home. I'll look at it further over the weekend. If there is some sort of personal recognition you can give your fine team that handled my transaction, please do it. They are (especially Dennis) the finest I've ever dealt with during my entire life. Normally a review is not a true representation of what actually took place. This should be the example of how business is conducted. BTW, I purchased the 2025 Z71 Suburban. Go test drive one before and after testing other vehicles. It speaks for itself! Extremely honest and sincere, Bob

Mathew Smith did a good job selling me this truck. He wasn’t pushy and he did not haunt me. I hate when salespeople constantly call and are pushy, Matthew was very nice to work with.

Lisa was fantastic. Kept us informed of progress along the way.

Dashboard information, was not put back in order!!

Always friendly and good work.

Lisa service advisor! Was phenomenal very helpful and patient

Even though my regular service consultatnt was on vacation I was well taken care of.

Lisa made it quick and easy

Our advisor Kevn was extremely pleasant and helpful, service performed promptly and efficiently.

They were very professional take very good care of my truck I will continue to do business with them very happy with there service .

Friendly, speedy service

Quick and friendly service

I made an appointment online for an oil change and tire rotation. I had discount coupons for both. Only one coupon was applied. Other than that, the service was fine, and it took about an hour and a half while I waited.

Everyone at the dealership is just top notch in my opinion. John, my service advisor, got me in and out quickly and was precise on the pricing as well. The cashier explained how I could use My Chevrolet points to apply it to my bill. The people at Roger Dean are well trained, knowledgeable and super courteous.

Great service

John @ Roger Dean Chevy service department, was exceptional with his communications along with managing the work that was required to get our 2021 Chevy Blazer back on the road!

quick sefvice

easy in and out. Service tech helpful

John Somers is excellent and provides the best service.

Always great! Fast & efficient. Friendly staff.

Your service advisor, Lisa, is the best! She is friendly yet professional, knowledgeable, and efficient. She is the reason I return for my service work.

They need to actually check brakes, tires and not put in the last mm reading or assume. They listed my brakes as 5mm front 4 mm rear, they are new brakes rotors and pads with less than 500 miles on them. Tires, the rear tires are newer than the front with 4/16 on front and 7/16 on rear. If this happens again I’ll take my truck else where.

Everyone is friendly and helpful. I always take my car here and I even purchased it at Roger Dean. I even brought my Saturn in for service here

Did what you could….gave me the number for the discontinued GM parts that I need to find. I have since ordered them and will schedule follow up to install.

Work needed was started on time and within a price range that I felt was affordable and fair.

my car was serviced very fast

Helpful

John (Service Agent) is always on point. Never tries to sell us something we don't need. Other car places do that a lot. We love Rodger Dean and the staff. Go see for yourself. You want be disappointed.

Nice experience, very comfortable waiting lounge, and coffee. Service writer was very cordial

Kevin is so helpful and he is so knowledgeable. He always help me and my husband with everything we need

Superior customer service

I really appreciate the care the team took to ensure my experience was good.

The staff was friendly but there could have been better communication with me. My car was dropped off at 7:30 AM and by the end of the day my car was still not ready. There was no offer of a loaner car. I was stranded at my house and I had places I needed to go. The car was kept overnight again and nearing the end of the day, I got a call that my car was ready and someone would pick me up. I went back to the office and paid the rather hefty bill and went home. All my past dealings with Roger Dean have been great. This one was not. A loaner car could have solved the whole problem or at least a phone call every few hours to let me know the progress and when it might be finished. That would have helped ease my anxiety. I'm sure I'll be back again for something and I hope things are better then. Staff... A+ Communication... C- Fred Kreider

Great Service , Kevin from Roger Dean did an outstanding job. He is a knowledgeable and reliable dealer representative who truly goes above and beyond to assist customers. His professionalism and dedication made the entire experience smooth and positive.”

Excellent Customer Service from every Employee/Dept...

They were very friendly.

Matt understood my situation. Working in the auto industry, time is extremely limited. Was able to do everything over the phone and the truck was ready to go when I walked in. I spent more time driving to the dealership than I spent signing paperwork and taking delivery.

Everyone was professional and courteous

Made it easy

Positive experience. Able to schedule oil change appointment at a convenient time

Always professional. They check the vehicle diagnostic status and do their best to solve any concerns to schedule repairs ASAP. The dealership provides coffee and snacks to comfort customers that wait for work to be completed.

Friendly and professional folks there.

On time

Love Lisa! Car was serviced promptly! Utilized the complimentary transportation to/from home; driver was professional and friendly. Car was serviced and service contract utilized. Nice visit.

helpful

Roger Dean had my truck a bit longer than expected but in the end very satisfied. Rich and the crew are very informative and explain everything. Roger Dean is my go to place.

Took longer to correct my issue than I was told when I made my appointment

First oil change on my 2025 Traverse done in 1 hour.

Quick friendly service.

Richard was great prompt courteous and exact

It’s been a pleasure to work with the service department. This is my third time between regular maintenance and a some minor issues (battery & trim molding) that I have been in and all three visits were great. Lisa Short is always welcoming, knowledgeable and helpful. Pleasure working with her and the team . Thanks - highly recommended.

Whenever I bring my truck in the staff is always friendly and the tech are very quick in getting us back on the road again. The cashier has a great sense of humor and is also very friendly.

Great as always

Great service!

The service dept was courteous professional all ask for they delivered .

Service in purchasing vehicle was a stellar.

Allways a smooth operation to get service

Lisa is always so kind and helpful.

Richard was friendly informative, and fitted my car in at short notice.

I am always treated kindly and with a smile and the work was done in a timely manner. Thank you

Pleasant and fast

Smooth, all went well.

I am now more comfortable knowing my drivers seat is still bolted down but I still have the noise.

Always a great experience and Lisa is the best!

Sales Rep Andy Koralewicz was very thorough and a pleasure to talk to. I will recommend him to all my friends. Thanks for making the experience enjoyable!

Brakes verified. Cleaned and adjusted. Oil change performed

Everything was easy from scheduling the appointment to check out. Customer service is consistently exceptional, especially Jon.

Got me in on a short staffed holiday weekend and even did a transmission software update

Did not have an appointment, needed a new tire. Job was completed quickly very happy with service.

Fastest service I’ve had there, very pleased

Truck was repaired quickly

Service was phenomenal

I loved our seller. He heard what I said and my opinions. Brent is the best

Great service

This is our eighth car that we have bought from Roger Dean. Mickey is amazing and always takes such good care of us, makes us feel like family!! Zack did a great job with our financing. Life long customers for sure!!

Everyone was friendly and efficient from the beginning to the end. Thank you

Was fast

Best experience in a Florida dealership Luis is the best

Very friendly people

Richard was Great! Came in for first oil change and he also found a recall that needed to be done. In and out quickly, couldn't have been better.

Your prices were high poor communication with management and doesn't really inspector vehicles before dealership sells them . Disappointing will not go back or buy from ever again.

Very courteous and professional assistance from salesman .

Dan Clifford was very knowledgeable and helpful on many different questions and concerns I had before my purchase.

I’m a repeat customer due to our Salesperson My transaction experience was AWESOME Lori Large took all my info on the phone, Got the deal together, and Luis was able to help me with the financing aspect I love the new style of the Equinox. Lori showed me all the updates before I embarked on my trip back to Lake City! Lori Large is AWESOME Luis was great too! Thank you both for making my transaction smooth and quick

The staff was very pleasant and the service was very quick.

prompt and helpful.

Went for a routine oil change and was lucky enough to have Lisa as my representative. She was very professional and very knowledgeable.

Quick and easy .

Timely, professional service! Excellent

Always the best customer service at Roger Dean!

Everything worked out just fine

Drove up and felt like I was at the wrong dealership. Made an appointment online and they didn't see it. Showed him my text confirmation. And then 2 seconds later a argument broke out between two employees. Getting in each other's face and f bombs galore. As far as my truck no part on hand. And waited 4 hours for some type of update...

EXCELLENT FAST SERVICE. AAA+++

Had the battery replaced under warranty and the cover was not installed correctly. The service team was helpful and friendly.

My husband and I visited the dealership twice, the first time we worked with Harvey and he was extremely friendly and not pushy whatsoever so ever so when we came back to purchase, he wasn’t there so we worked with Brent. Brent was also very friendly and kind. Helped get us everything we wanted and sat with us for 30 minutes to help us understand everything and connect on star. Will definitely buy again from either of the 2 sales guys! Thank you guys for making the experience a great one!!

Roger Dean Chevrolet Cape Coral always takes good care of me and my family.

Service was fast and appreciated.

Everyone is so helpful. Taking care of my repairs in one day once the parts arrived

The entire experience was great. We had taken our 2016 Equinox in for service..it was gonna be over $5,000 to repair it. so we went into the showroom to look around, not even thinking we would buy a new car. Dan Clifford was the "best".. Took his time, listened to what we wanted, let us take it out for a ride, showed us the difference between the models then Zach Griffith did all the paper work. The next day we picked up the car & Dan & Matt walked us thru the software.. Both were professional & answered all of our questions Super nice people. Thanks again! Midge Powers

Courteous, clean and friendly

In and out in a reasonable amount of time. It was raining when time for me to leave and one of the employees put my car under cover so I wouldn't get wet.

Great experience with John like always.

Service went relatively fast.

The check in was wonderful!! My specialist called as soon as my car was done. The only issue I had when I picked up the cashier did not advise the placement of my vehicle - I had to ask - then find someone to bring it to me.

Everyone is friendly and helpful

Easy process with fair pricing

Very professional and friendly 👏 👌

Kevin handled quickly the repair of2 tire sensors In and out in 1.5 hrs

They took care of my problem.

Oil change, tire rotation went very well. Service manager was attentive to my needs, and took care of me very fast.

Overall good experience. Disappointed that I had to walk around parking lot to find the truck once service was completed and upon opening the driver door notice grease prints on armrest. This also happened at another dealer. Its unfortunate the mechanics do not wipe away their prints before returning the car to the owner. I understand their job is dirty but still the vehicle should be returned the way it came in to them.

Excellent customer service from their Service Dept....All warranty & recall repairs were completed within the promised time frame.

I love my salesperson Mickey. The service department is having a problem fixing issues on the first try. The service coordinator is awesome and communication is great. The mechanics need more training

24/7 single dad. Save money by doing things like replacing my own brake pads for years. Chevy now makes a car that you can't replace the rear brake pads without hooking to a computer so it will fully release the parking brake. Meaning the piston won't go all the way in the cylinder so you can't put back together with new pads. Thought if the piston came out further I could grease it so it would fully retreat....Bad idea...stepped on brake and fluid went everywhere. Then the ABS light came on and reduced power so I could only go 43mph. Brought in and Roger Dean bled the brakes and performed hydraulic test.....Basically told my car there was nothing wrong with it and charged me $407....Also when they called they said it would be $179...Then when they called saying ready for pickup said it was really 2 hours and $407....Also said I would probably end up needing ECBM/master cylinder and a caliper......You might want to send out a letter to everyone with a newer Chevy warning not to replace their own brake pads or get ready for a lot of unhappy people coming in for service!! 2023 Equinox...Love it when it runs right...Needed a new fuel pump the first year...took a month to fix because of the strike....Going to be my last GM purchase....The 06 Colorado was great!!

Rich took care of my truck needs start to finish. Everything went as it should.

Quick and easy

Bought the truck on a Tuesday had to bring it to the shop the day after and was made so many promises about getting it back ASAP. After over a week I finally got it back.

Very pleased

Brent was amazing

Fast, friendly, and professional.

Everything good

All was on time and good quality

was a great no pressure experience, Brent was a great guy to work with and worked hard to find me the truck I was looking for.

Went to have a computer recall addressed. Brought my vehicle there earlier than the appointment. Was notified it was done almost 3 hours later. Nothing needed to be done. Update had already been completed previously. A total waste of time. I don't understand why it wasn't noted on my vehicle since I purchased it there.

Every one is always so nice and work is done well and fast.

Friendly and professional

Service advisor was kind, welcoming and knowledgeable. Excellent service.

The staff was very pleasant. They got us in and out without any hiccups

Good people and service

Repaired m tire

Mickey was great to deal with. One of the best sales reps I have ever had to spend some time with. Originally went in for a used vehicle and after a few trips and test drives, we ended up purchasing 2 brand new vehicles. I will be seeking him out again for any future purchases

Got in on time, was completed on time.

They are always quick, friendly,and attentive.

Same great service

Dropped off the night before appointment and got a call mid day the next day it was all set. Very smooth visit.

Lisa did a very good job of solving my problem. Very professional.

Service department on time

I brought my 2014 Tahoe at the end of May for an alignment and air bag recall. After i received my vehicle back, I had to fly to Pittsburgh for my granddaughter's birth. I arrived back on the 15th and started to drive my Tahoe and it would sway and make clunking sounds. My husband pull the wheels and found that they didn't tighten the bolts after the alignment. Took it back on the 24th and they replace the tie rod ends and redid the alignment. Drove it to airport to pick up my daughter, it kept making a sound like something rolling around in the wheel on the left side and twice it made a sound like something dropped in the front end. My husband pulled the wheels found a nut or something rolling around behind the rotal and the camber bolts were loose on the left side. You can see where there is metal shavings from this shifting around.

Everyone was polite, professional and pronpt. The problem was solved to meet our high expectations.

Fast friendly service

Everything was fixed

Addressed all my concerns without finding extra things to fix and charge

Everything was great, very good service.

All perfect

Great - Well taken care of and my car is back to working great. The Team at Roger Dean was great, very friendly and very helpful.

Fast service nice people

It’s always good no waiting Kevin always helps me out when I come there great job thanks

Excellent service from Luis in sales and Luis in finance! They both went above and beyond on their service, made us feel like family!

The service advisor was very polite along with everyone that I dealt with that day. The service was very quick. My truck was in between to other vehicles and I was giving help to get my truck out. Could not ask for nicer group of people.

Kevin my service advisor was great from beginning to end. Service was done and everything + was taken care of

Good

Very attentive and pleasant, Kevin and Matthew A. always very helpful. Thank you all of you.

Richard amader his very helpful I will give him a 5 star

Weeks after warranty expired the ac started failing. You had fixed it once during the past year, and I suppose felt obligated to make it right. Uncommon these days. We only paid a portion of the total cost to replace the problem. Thanks to Richard Amadar.

Almost 2 1/2 hours to get an oil change and tire rotation. Good thing it was free, I won’t be back.

Prompt, attentive, courteous and timely service which met all expectations. Richard Amader, our Service Advisor, was readily available from start to finish.

Lisa as always was wonderful. Helpful with questions I had and expedited service to get me rolling ASAP.

Everyone was very professional and friendly and knowledgeable particularly Luis Garcia who was outstanding in helping me the purchase.

We bought a new Equinox and while setting up the instruments/electronics on the car I found the seat memory system did not work. Brand new car. Anyway, Harvey Garcia, sales person who sold us the car worked with us to resolve the issue. He went out of his way to help. But, the end result was the switch has to be replaced and a part is on order. My issue is purchasing a new car and before we even had a chance to put some miles on the auto there was an issue. Makes you nervous about the auto, is it going to be a lemon. I would think GM could do better.

Lisa was very helpful as always. It is a joy to work with her

Prompt service friendly knowledgeable staff

Took a 17 year old HHR in for service. Fixed the things for which the dealer had or could readly get parts. Kept car for one (1) month because one of the parts needed to complete the repair was "...on back order with no ETA." Not happy that the dealer could not identify early on that the part would take at least 1 month to arrive.

Not pushy, went out of way to feel comfortable. The gentleman that took care of us (Brent) friendly and understanding.

I was given false information regarding the "fix" for the continued issue im having with the truck.

Everything was as said . Good experience

Bad service... On the last few visits, they haven't refilled the fluids or given me the multi-point inspection they used to give me...

Richard our service advisor was great to work with and we are happy with the process. We will be getting a call from Richard as soon as the part for our other recall comes in. Thank you.

Thanks John and crew! Another job well done!

Everything I needed done was done.

Good very good im very happy

It's always a pleasure working with Kevin. His professionalism and friendliness are the main reasons I return to Roger Dean Chevrolet for my automotive repairs.

Brought my truck and have the right mirror replaced John did a very good job getting in problems. It doesn’t work doesn’t go up and down and you cannot open the door from the inside. Still waiting to get rescheduled since Tuesday.

John is knowledgeable professional and provides an excellent customer service experience!

Had a safety recall ,scheduled the work to be performed and was performed without any issues. Always a great service experience.

Quick, friendly service.

Andy was polite and professional when I asked him questions about the Traverse we were looking at.

Great as always. Lisa rocks. Appreciate y'all!

John took care of my issues and was helpful with me being able to get a rental through my extended warranty.

Just routine first service

Matthew Smith, the sales representative, was excellent, completing the leasing transaction very efficiently and to my complete satisfaction. He thoroughly explained the Equinox's features and their operation and facilitated the transfer of my SiriusXM and OnStar accounts from my previous vehicle. Overall, my experience buying a new car at Roger Dean Chevrolet was outstanding.

Dan was fantastic to deal with. Not your typical pushy salesperson, just an honest guy making a living. The whole team went above and beyond to accommodate me and my family and we have zero complaints about the vehicle.

Lisa is wonderful. Got us on the road as soon as possible

Everyone was professional, courteous, knowledgeable, and caring… especially my Service Consultant Lisa Short.

…

All Good and Timely.

As usual, Lisa Short in Service is spot on! makes it easy whenever I have to have something done!

It was good

The body shop did an excellent repair to the bumper, but then something else happened to the vehicle. The check engine light is on, the engine fan is running at high speed all the time. The collision sensor shows illuminated on the dash. Also on my chevy app shows engine and transmission failure on a vehicle that has 3402 miles!!!! My truck went in with no problems but came out with all these problems. How is this possible?? I am very upset !!!

I arrived early and they got me in asap. The work was done fast with efficiency.

This is my 7th Corvette along with a few more SUV's and pick ups from this dealer. Enough said. Great dealership in all areas. They make it easy for a customer wanting to come back.

Great service. On time. No wait for my appointed time.

Everyone was great to work with. Wish they gave a free car was like they did before. Also would be nice to have a local TV station to watch the new or something interesting (not advertising) we get too much of that everywhere.

Great service

Outstanding Customer Service

Check in time was way to long 35 mins. Service time was very good.

My service advisor was prompt and very helpful.

he was excellent and his people it was fast

I wouldn’t buy a car anywhere else! Lori, Dave and the team are fantastic. Trustworthy, knowledgeable and eager to help meet our needs in every way! They make car shopping a great experience!

Easy to make an appointment

Lisa was amazing

truck repaired in timley fashon shuttle was big for me

Very happy with the progress and price. Also Brent my sales man was just great and very personable.

Great attention and service

Review of Service Department Experience I recently had a very disappointing experience with the service department at this dealership, and I feel compelled to share the details so that management—and future customers—are aware. Timeline of Events: • Monday, Sept. 15 – I called to schedule a service appointment. • Wednesday, Sept. 17 (7:30 am) – I dropped off my vehicle as instructed. • Friday, Sept. 19 – Having heard nothing, I called for an update. I had to leave a message for the service liaison. Instead of a return call, I received a brief text later that morning stating I would be contacted when a service technician has been assigned to my vehicle. • Monday, Sept. 22 (10:22 am) – I received another text with a link to a repair order totaling over $1,000, presented like a shopping cart, with no phone call or explanation of findings. • Monday, Sept. 22 (11:03 am) – I called the service advisor who gave me an explanation of findings, but no guarantee this is would solve the problem. I declined the repair. • Monday, Sept. 22 (3:00 pm) – When I arrived to pick up my vehicle, the cashier did not have paperwork ready. She told me I might want to stand by the service advisor’s desk to encourage him to close out the invoice. I did, and it did cause him to go to the service technician and ask him to close it out. However, it took 45 minutes to pay and leave. Areas of Concern: 1. Delays After Drop-Off – I was instructed to drop my car off on Wednesday morning, yet no one even looked at it until after I called the following Monday. This left my vehicle sitting on the lot for days. Thankfully, I had another car available, but what about customers who do not? Also, my vehicle is a sports model that I don’t drive in the rain, so I was at the mercy of weather the entire weekend. It’s also worth mentioning that this is not a one-time issue—when I brought my vehicle in on July 23, virtually the same thing happened. 2. Poor Communication – I received no proactive updates. Instead, I had to chase information and was provided only vague texts. Communication is a core part of customer service, and in this case, it was almost nonexistent. 3. Vague & Expensive Repair Approach – The repair estimate was sent without explanation and stated only that “we will need to start with a fuse box and may need additional repairs.” No degree of certainty was given that this would fix the issue, yet I was expected to approve over $1,000 in work with no assurances. I was also told that if the repair did not solve the problem, I would still be responsible for the cost. This approach feels careless and leaves the customer bearing all financial risk while the dealership “tests” solutions. 4. Unprofessional Checkout Process – The process of retrieving my vehicle was disorganized and time-consuming. I should not have to chase staff members just to get my own car released. Final Thoughts: As someone with automotive knowledge, I was able to decline unnecessary work and handle some recommendations myself. However, many customers do not have that background and would be left paying thousands of dollars for uncertain results. That is deeply concerning. This is now the second time I have experienced nearly identical issues at this dealership. The lack of communication, repeated delays, vague repair explanations, and inefficient customer service are highly concerning. I sincerely hope this feedback is taken into account to improve your service procedures and customer communication moving forward. Thank you for your time and attention. John Bolletta

Very bad, I bring my truck to be fixed and take with more problems that before, I call my service advisor, no respond, very frustrating my situation

Lisa was great to work with and kept me updated on progress with my vehicle

Dennis OHara is a gentleman.

Brent always does such a great job

I always see Lisa Shirt for my maintenance and she is always AHMAZING! Quick, efficient and communicates effectively!

Brent always does a great job for us when dealing on cars

As always! Dean service department is paramount. Lisa is such a joy to work with. She is kind, caring and understands the customers needs!

General tuneup. I thought car was running fine but it runs much smoother now than before.

Quick, clean and efficient. No problems at all. Hope my 6.2L engine does not blow up.

Noticed low air in rear tire and saw something in tire. Went in to see Richard and he had me fixed and on my way in no time. Also love the Tire and Wheel policy which covered the tire repair. I would never be without that policy. Great job Richard, have a great day!!

Brent was our salesman and he was terrific. He took extra time to show us how to hook our phones up to the car along with how to use the touch screen. He also told us be is available after the sale and we have taken ad advantage of that. Thanks again and I would highly recommend Brent.

Good

John was awesome!

Was the usual 5 star! Lisa and Ben make working in service stress free and actually enjoyable. They are the best! :)

Very polite and quick service - thank you!

Great Setvice!

Lisa Short is always so warm and welcoming, efficient, and very knowledgable. She takes great care of her clients.

Enjoyed the Fast service .. everyone was kind respectful and knowledgeable

Lisa Short is so efficient and professional. Our vehicle was ready in under an hour. Highly recommend Lisa and her team.

Lisa is the most accommodating tech I’ve ever worked with. I will continue to drive past 2 other dealerships to come see her. Quick informing and nice from beginning to end.

Service personnel were great. Lisa was my advisor and did an excellent job from the time I arrived until my departure. Your dealership diagnosed an issue in a short amount of time that 2 other dealerships were unable/unwilling to do(Victory Lane and Arcadia Chevy). You have the parts ordered already and I'm just waiting to return for the repair. Your techs are top notch and I will be bringing all of my business to Roger Dean in the future. Thanks so much for the piece of mind you have restored regarding my 2024 Tahoe Performance Edition. You've made my truck whole again.

Everything was greatand quick, and Lisa was awesome, thank you

I arrived at my set appointment. My car was taken on for maintenance, and I was out within an hour.

I brought my truck in there in February. It sat there for over 6 months because GM didn’t have the part. It needed a torque converter. Plus, no one from Roger Dean had any clue as to when the part would come in. Which, isn’t so much on them. But it’s entirely on GM. Plus, this is a known problem to GM so it should’ve been recalled and fixed by them. I worked for Toyota. They would’ve fixed this issue immediately. If it was their fault they would’ve fixed it.

Had a great experience

Lisa my service advisor is always on top of details when I am in for service. I recommend Roger Dean and Lisa.

Professional service

Got problems solved quickly!

Your employee Lisa, in the service department is a major, major asset to your company. She went out of her way to help two stranded old women and it was muchly appreciated.

Lisa is the best

No me gustó para nada a un mes de tener mi camioneta tengo miedo ir a Miami para no quedarme en medio de la carretera tiene tres días salió del taller de ustedes ya tiene la luz de check enenger encendida.

car was towed to dealership on 16th and returned on the 19th to repair something that I later found out is a known common ongoing problem

My service adviser John has always helped me with my vehicles over the years.I know that he will follow up and keep me informed of the progress.Grwat people with excellent service

The services is quick and handled by experienced personnel. I would recommend this dealership to others.

One thing, this survey said my service date was 10/6/25. My actual date was 10/4/25. Great service. Fast. Vehicle ready before promised!

Well, when I arrived at 1230 and it took 1 hour to look at the tire and said it was bad and had to be replaced and then they took an hour and a half to go get a new tire and then it was at least another hour to get it installed. To say the least I am less than impressed with that servicing of my truck.

Made appointment online and was greeted by a nice man and then a nice lady checked me in.

Lisa was very pleasant to work with. She expressed that she would get my car repaired and back to me a.s.a.p., which she did. And of course, it was under warranty. I also discussed with Lisa that I am having problems with my key fob. In the morning, when I click to unlock my door, it will NOT unlock. I have to press the button on the door handle, and then click the unlock symbol on my key fob. Only then will it unlock. She said that she checked the battery in the fob, and it's fine. So I have no idea what is wrong. It's a little aggravating to have to go thru this ritual to open/unlock my door.. especially when it's raining. Sincerely, Susan K. Cross (239) 910-7978

John was helpful, curious, knowledgeable, and all my needs were met in a timely matter!

Everything was completed in a professional manner. The staff has Always done been courteous And helpful.

Great people and service

Everything went very well.

fast service

Todo fue con mucha amabilidad y respeto por parte de todo el personal del dealers y también de el señor que n me atendió,el señor se llama Harvey García, todo el personal ayudó a que yo pudiera hacer la compra del vehículo.Gracias.

Kevin, the service advisor, is always very helpful. He keeps me advised of the status of my vehicle and is very pleasant to work with.

Dan was excellent, the whole experience was a good one . Help me pick out what I wanted . And we got the process done quickly.

I’m usually very happy with my service but I was upset this last time. I noticed my tire light was on after my oil change and tire rotation. I called and left two messages and didn’t hear back. This was Saturday morning and so Monday morning I took the car back as soon as they opened. Then I was there almost two hours before they fixed it. The thing was it was working fine when I took it in on Saturday. Things like this need not happen. Maybe the service folks need more training. I will continue to come but will be very cautious from now on.

Everything went well. On time and quick! The only thing I would suggest is that the tv remote in the waiting room be available. Tv volume was quite loud and showing cartoons.

Fast and easy

Purchasing my Silverado EV from Roger Dean Chevrolet was quick and painless. Allan, Brent, and Zack were fantastic throughout the process. Highly recommend them!

Excellent service

John Somers, service writer, is always courteous, knowledgeable, and professional in every way. Excellent customer service!

John Somers/Service Dept had my truck repaired and back on the road within the same day.

Thanks to Robert and Richard for their help in my buying process..they're are great guys and very professional..

Love this dealership, they ALWAYS take care of me!

Fast and efficiënt

John was timely and communicated very well

Lisa my service advisor got me right in, without any appointment and I could see how busy they were. I very much appreciate her kindness and professionalism. So nice to see a service business really live the concept of service to their customers. Thank you, Roger Dean Chevrolet.

Dan made the process very easy. Zach took care of our financial needs.

Excellent experience at Roger Dean Chevy service center. Booked a Saturday appointment and received email confirmation. Dropped our truck off Friday night. Received a text Saturday morning when they started then another text when complete. Our service manager was Richard Amader. We were very pleased with the entire process. We highly recommend Roger Dean Chevy. Thank you

Great attitude, professional polite and prompt service

I appreciate Lisa. She is usually spot on with her estimates regarding timing of how long my car repair will be completed. She also shows concern regarding my Equinox. Thank you

John, our service representative is the best! Great dealership!

Everything went well they let me know every step they were taken and got the job done quickly

Salesperson was very friendly, knowledgeable and accommodating.

Our sales representative and sales manager were very easy to do business with. They met our needs with expediency and treated us in a friendly and courteous manner. We feel more at ease with the dealership than others we have dealt with in the past. That's why we continue to return.

Great service.

Professional

Lisa in the Service dept. Gary the Service Manager, and the tech in the body shop were great. They help fix an issue I had and were very friendly and accommodating. I really appreciate the great service.

Dan the salesman and Zack in finance were professional and helpful

Didn’t have an appointment and they squeezed me in. Not only that first time in 5 years that the oil change took a hour. I was so use to 3-4 hours total difference.

Our service rep was very knowledgeable and help us navigate our Endurance Indurance for our best option.

Everyone was so helpful from Andy to John. They provided me with a loaner and had my car back to me very quickly. Thank you so much.

Lisa Did as she said. Very good an on time. Nice and clean.